FAQ


Find answers to the most common questions about Leadoys smartwatches



Product & Specifications: 


Are Leadoys' smartwatches waterproof?

Yes, all of our smartwatches are at least 1 ATM water-resistant, perfect for handling daily use, splashes, and rainny. 

The high-end series is 5 ATM, which can support swimming. But not suggest wearing it when having a hot shower.


What is the battery life?

Battery life varies by model. 

Most Leadoys smartwatches are equipped with at least a 410mAh battery, delivering 7 to 25 days of normal use. 

For example, the X3 features a 1000mAh battery that offers up to 25 days of active use and an impressive 100-day standby time.. 


Does it work with iOS and Android?

Yes, Leadoys smartwatches are compatible with both iOS and Android.

Android: Requires OS 9.0 or above (check in Settings > About Phone)

iOS: Requires OS 12.0 or above (check in Settings > General > About)

If your iOS version is below 12.0, please upgrade before pairing.


What materials are used in the case and strap?

Most Leadoys smartwatch cases are crafted from zinc alloy, giving them a premium metallic finish and a rugged, durable build. 

The standard strap is made of soft silicone for comfort, and we also offer a stainless steel strap option for a more classic look.


What is the warranty period?

We offer a 1-year warranty on all smartwatches purchased directly from the Leadoys official website. 

If you encounter any quality issues within that period, please contact our support team—we're here to help.



About Leadoys


Where are Leadoys watches manufactured?

Leadoys' factory is located in Dongguan, factory's area is 3000 sqm, and office is located in Shenzhen. 


How long has Leadoys been in business?

Leadoys has been specializing in rugged smartwatches since 2014. 

With over a decade of experience, we focus exclusively on this category to deliver the best quality and innovation to our customers.